![]() (3) Once completed click the 'Show Options' icon on the bottom right. (2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information. Next, enter your HP model number on the right. (1) Once the support page opens please select the country in which you're located. You can visit and fill in your product details to get the tech support number. I would suggest contacting the HP phone support to get further assistance. You have done all the necessary steps required to troubleshoot and fix the issue. It’s possible that the magenta cartridge was defective. It seems to be an issue with the cartridge that you are using. I see that you are facing issues with the Photosmart printer. Thanks for reaching out! I’d like to be of your assistance! Would like to get it working as the ink package cost over $100!!!!! A lot of money to waste.Ĭonnected wireless and UsB software install with original cables. No damage to printer like dropping or anything of this nature. Printer has been sitting for a while but not in any other than office conditions, in other words not in cold, damp or hot area. so have tried to get this printer going on two sepearate operating systems with no luck. ![]() Is there a way to reset this ink counter? or something to check what is going on?Īligned, diagnostics ok except no magenta shows and on and on it goes.Įven set the ink preference to minimum to use the smallest amount possible during tech troubleshooting!ĭo notice that the driver calls it a B209-m but that was the new drivers installed on both an XP and Win10 system. It is also highly unlikely the others are empty either as even though cleanining uses a lot of ink, surely it would not deplete a cartridge on under 10 trys! There is no way that the Magenta cartridge is empty as it has not print, not even once. I have aligned, cleaned, repeated, checked vent on top, check for other issues per troubleshooting instructions and nothing is working. Now the printer is saying that the Magenta is all used as are the other color cartridges. Purchased brand new ink cartridges for the printer. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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